FREQUENTLY ASKED QUESTIONS
- Q1. CAN I BUY THE WHISKY VAULT AND WOOD CABINET SEPARATELY?
- A1. Yes, the vault and the cabinet can be purchased separately. However keep in mind the weight of the vault is 90 kilograms so the base holding the vault must be very robust. Our solid wood cabinet is built specifically to hold up to 150 kilograms and includes very durable leveling casters with even more weight capacity.
- Q2. EACH WHISKY VAULT IS INDIVIDUALLY NUMBERED. ARE THEY BUILT IN CONSECUTIVE ORDER OR CAN I CHOOSE MY OWN NUMBER?
- A2. All Whisky Vaults are built to order with consecutive serial numbers. Unfortunately we do not allow the exact number to be chosen by the client. But we will let you know which numbers are in production at the time of your order. There will be approximately five or six numbers to choose from.
- Q3. THE WHISKY VAULT IS VERY HEAVY, HOW IS DELIVERY ARRANGED?
- A3. The whisky vault weighs 90 kilograms and the cabinet another 50 kilograms. We arrange delivery free of charge within Taiwan (delivery to all other countries will be priced separately). Delivery and installation of the Whisky Vault is handled by professional movers..
- Q4. DO YOU OFFER A WARRANTY ON THE ELECTRONIC LOCK AND MECHANICS OF THE VAULT?
- A4. We offer a 5 year service warranty which covers any mechanical or electronic issues that may arise during this time.